Visual UpTime Select Software License Key Request

It is important that you complete each step in its entirety before proceeding to the next step. Complete the following step(s) in order. (Steps -- 1-3 of 7)

Download a PDF of the Instructions for Obtaining a Visual UpTime Select Software License Key.

1. Sign & return the Visual UpTime Select Upgrade Authorization Form to Visual Networks. If you have not received your Visual UpTime Select upgrade letter and authorization forms or have questions about the agreement, please contact Visual Networks Inside Sales at 800-240-4010. Upon receipt of the agreement, Visual Networks will send you the Visual UpTime Select Software CD.

2. Inactivate or replace discontinued ASEs. Discontinued ASE models (e.g. 19s, 20s, 21s, etc.) are not supported in UpTime Select, however they will still be visible in the software GUI upon upgrade if the ASEs are still active at the time of the upgrade. You will not be provided with a license key for any discontinued ASEs, so they must be inactivated or removed before applying the software license key. Discontinued ASE Matrix

3. Install the Visual UpTime Select software. To upgrade your Visual UpTime server to Visual UpTime Select, your server must be running Visual UpTime v7.2. Please contact Visual Networks Inside Sales at 800-240-4010 to obtain your copy of Visual UpTime v7.2. Note: You should stop the Visual UpTime PAM service prior to running the upgrade.